How Do I Get My NSFAS Username And Password Reset

The National Student Financial Aid Scheme (NSFAS) is a South African government program that provides financial assistance to eligible students to pursue their higher education. To access your NSFAS account, you need a username and password. However, if you forget your login credentials, you can follow the steps outlined below to reset your NSFAS username and password.

Why do you need to reset your NSFAS username and password?

There can be various reasons why you might need to reset your NSFAS username and password. Some common scenarios include:

1. Forgetting your login credentials.
2. Compromised account security.
3. Needing to update or change your password for security reasons.
4. Transferring to a new educational institution.

Step-by-step Guide to Reset Your NSFAS Username and Password:

Follow these steps to reset your NSFAS username and password:

Step 1: Visit the official NSFAS website

Open your preferred web browser and navigate to the official NSFAS website. The URL for the website is [](

Step 2: Access the myNSFAS portal

Locate and click on the “myNSFAS” tab or button on the NSFAS website. This will redirect you to the myNSFAS portal, where you can manage your account.

Step 3: Click on “Forgot your password?” or “Forgot your username?”

On the myNSFAS portal login page, you will find options to recover either your password or username. Choose the appropriate option based on what you need to reset.

Step 4: Provide the required information

You will be asked to provide certain information to verify your identity. The specific information required may vary, but typically, you will need to provide:

– Your ID number or passport number
– Your cell phone number or email address registered with NSFAS

Fill in the required details accurately to proceed with the reset process.

Step 5: Verify your identity

After providing the required information, NSFAS will verify your identity. This may involve sending a verification code to your registered cell phone number or email address.

Step 6: Follow the instructions received

Once your identity is verified, NSFAS will provide instructions on how to reset your username or password. These instructions may be sent to your registered email address or displayed on the portal. Follow the instructions carefully to complete the reset process.

Step 7: Set a new username and password

After completing the reset process, you will be prompted to set a new username and password. Choose a strong password that combines uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable passwords to enhance the security of your NSFAS account.

Contacting NSFAS Support:

If you encounter any issues or need further assistance with resetting your NSFAS username and password, you can contact NSFAS support through the following channels:

1. Helpline:

NSFAS operates a dedicated helpline to assist students with their queries and concerns. You can reach out to them by dialling the helpline number provided on their official website during their working hours. Be prepared to provide your student or reference number for identification purposes.

2. Email:

Another option to contact NSFAS support is through email. You can send an email to the designated support email address provided on the NSFAS website, explaining your issue in detail. Include relevant information such as your full name, ID number, and any reference numbers associated with your account.

3. Social Media:

NSFAS may have an active presence on social media platforms such as Twitter or Facebook. Check their official accounts for updates, announcements, and the possibility of contacting their support team through direct messaging or comments.

Tips for a Smooth Reset Process:

To ensure a smooth and hassle-free reset process for your NSFAS username and password, consider the following tips:

1. Verify your details before starting:

Double-check that you have the correct information required for the reset process. This includes your ID number or passport number, as well as the cell phone number or email address registered with NSFAS. Having accurate information on hand will prevent unnecessary delays.

2. Clear your browser cache:

If you encounter any technical issues during the reset process, try clearing your browser cache and cookies. This can help resolve any caching-related problems and ensure that you have the most up-to-date version of the NSFAS website.

3. Use a secure internet connection:

When accessing the NSFAS website or providing any sensitive information, make sure you are connected to a secure and trusted internet connection. Avoid using public Wi-Fi networks, as they may pose a security risk.

4. Keep a record of your new credentials:

After successfully resetting your NSFAS username and password, make a note of the new credentials in a secure place. It’s a good practice to maintain a password manager or a physical record to avoid forgetting your login information in the future.

Stay Updated with NSFAS Policies and Procedures:

NSFAS periodically updates its policies, procedures, and requirements for financial aid applications and account management. Stay informed by visiting the official NSFAS website regularly, subscribing to their email newsletters (if available), or following their official social media accounts. Being aware of any changes will help you navigate the reset process more effectively and keep up with the latest developments in student financial assistance.

Common Issues and FAQs:

Here are some common issues and frequently asked questions related to resetting the NSFAS username and password:

1. What should I do if I don’t receive the verification code?

If you don’t receive the verification code after providing your contact details, check your spam or junk folder in your email account. If you still don’t find it, wait for a reasonable amount of time and consider requesting the code again. If the issue persists, contact NSFAS support for further assistance.

2. Can I reset my NSFAS username and password through a mobile app?

NSFAS does not have a mobile app for resetting usernames and passwords. The process can be done through the official NSFAS website using a web browser on your computer or mobile device.

3. Can I reset my username and password if my account is suspended?

If your NSFAS account is suspended or deactivated, you may face difficulties resetting your username and password. In such cases, it is advisable to contact NSFAS support directly to resolve the account suspension issue before proceeding with the reset process.

4. Can I reset my username and password if I have an outstanding debt with NSFAS?

If you have an outstanding debt with NSFAS, it may affect your ability to reset your username and password. In such cases, it is recommended to contact NSFAS support to address the debt issue and seek guidance on resetting your login credentials.

Preventive Measures and Account Security:

To maintain the security of your NSFAS account and minimize the need for password resets, consider the following preventive measures:

1. Choose a strong and unique password:

Create a password that is difficult for others to guess. Use a combination of uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable information such as birthdates or names.

2. Enable two-factor authentication (2FA):

Where available, enable two-factor authentication for your NSFAS account. This adds an extra layer of security by requiring a verification code or confirmation from a trusted device during the login process.

3. Regularly update your password:

Change your password periodically, preferably every few months, to reduce the risk of unauthorized access. Avoid reusing passwords across multiple platforms.

4. Be cautious of phishing attempts:

Beware of phishing emails, messages, or websites that attempt to trick you into revealing your login credentials. Always verify the authenticity of the communication before providing any sensitive information.

5. Keep your contact information up to date:

Ensure that your cell phone number and email address registered with NSFAS are accurate and up to date. This will help you receive important notifications and reset instructions promptly.

Additional Tips and Considerations:

– If you encounter any difficulties during the NSFAS username and password reset process, it is recommended to contact NSFAS directly for assistance. They have dedicated support channels to help students with account-related issues.

– Ensure that you keep your login credentials secure and confidential. Do not share your username and password with anyone to protect your account from unauthorized access.

– Regularly update your password and consider using a password manager to securely store your login details.

– If you suspect any unauthorized activity or believe your account has been compromised, notify NSFAS immediately to take appropriate actions to safeguard your account.



Resetting your NSFAS username and password is a straightforward process that can be accomplished through the official myNSFAS portal. By following the steps outlined in this article, contacting NSFAS support when needed, and adopting preventive measures to secure your account, you can regain access to your NSFAS account and continue benefiting from the financial aid provided. Remember to keep your login credentials safe and stay updated with NSFAS policies and procedures for a smooth experience throughout your academic journey.

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